Our promise
We want you to be happy with every Teltaks purchase and repair. If something isn’t right, we’ll make it right — here’s exactly how.
Shop orders — 30-day returns
Unused accessories and unopened parts can be returned within 30 days of delivery for a full refund. Refurbished devices carry a separate 14-day return window (see below).
- Items must be in original condition — unused, with packaging and accessories included.
- Start a return from My Orders or email us with your order number.
- We will email a prepaid return label for defective or incorrect items. For change-of-mind returns, return shipping is the customer’s responsibility.
- Refunds are issued to the original payment method within 5–7 business days of us receiving the return.
Refurbished devices — 14-day window
Refurbished phones, tablets and watches can be returned within 14 days if they don’t meet your expectations, provided they are in the same condition as sold (no new damage, original accessories included, factory reset).
Repair billing
- No fix, no fee — if we cannot repair your device, you pay nothing for the diagnostic or the attempt.
- Warranty re-repair — if the same issue returns within 12 months, we fix it free under our warranty.
- Approved then undone — if you approved a repair and change your mind before completion, you only pay for parts already installed (not labor).
Damaged or defective items
If your order arrives damaged or defective, contact us within 7 days with a photo. We’ll send a replacement or issue a full refund — no return shipping cost to you.
Exchanges
Need a different color, size or model? Return the original item for a refund and place a new order — this is usually faster than a direct exchange and gets the right item to you sooner.
Non-returnable items
- Software downloads or digital services.
- Items returned more than 30 days after delivery (or 14 days for refurbished devices).
- Devices with new accidental damage incurred after purchase or repair.
How to start a return
Email info@teltaks.ca with your order or ticket number and a short note about the issue, or call (647) 405-6404. We respond within one business day.