Send the device. Keep every step visible.
Start online before shipping anything. Teltaks reviews the device, problem, timing, and shipping plan first. Approved mail-in repairs receive packing and destination instructions plus a ticket code for status tracking. Board-level and motherboard repairs, including no-power and liquid-damaged devices, are accepted by mail from outside the Toronto area.
A practical path from request to handoff.
Details that vary by device or repair are reviewed directly with the Teltaks team.
- Submit the device and issue before shipping
- Receive the approved packing and destination instructions
- Use tracked shipping and keep the drop-off receipt
- Follow the repair with your Teltaks ticket code
Four clear checkpoints.
- 01Request review
- 02Confirm eligibility and shipping terms
- 03Pack the powered-off device securely
- 04Track arrival, diagnosis, approval, repair, and return
What to include and what to keep
Use these points to prepare the device and avoid delays.
- Include only the accessories the team requests.
- Remove cases, loose cards, and personal items unless needed for testing.
- Keep the serial number, photos, tracking number, and shipping receipt.
- Back up the device and disable locks only when the technician requests it.
Know the next step.
Availability, timing, and repair options depend on the device, damage, and current parts supply.
See all FAQsIs mail-in shipping always free?
No. Eligibility, carrier, insurance, and cost depend on the repair and destination. The shipping terms are confirmed before you send the device.
Should I ship a swollen battery?
Do not ship a swollen, leaking, damaged, or unusually hot battery. Contact Teltaks for safe handling instructions.
How do I track the repair?
Use the ticket code on the Track Repair page after the request is accepted.
Ready to tell us what happened?
Choose the device and issue. Teltaks confirms the scope and current quote before work begins.
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